Sonos opens a Trello board so we can see how it’s fixing the busted app

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Sonos is still trying to clean up from the mess from the messy rollout of its new app, and to help give users a better idea of what fixes are in the pipeline, the company has shared a public Trello board detailing fixes that it’s working on.

“All the cards here are sourced from various posts and release notes communications (Future Feature Update, for example), including communications from [CEO Patrick Spence] directly,” says Reddit user KeithFromSonos, who is a Sonos employee. “What we are hearing and working on is sourced from you — the Community at large and our acknowledgment of that area of opportunity.”

KeithFromSonos says that the Trello board isn’t “an exhaustive list of every item on our internal roadmap” or a view of every known issue, but it is “a live document that will be updated with information as soon as it is made available to me.” In a section on the board titled “On The Roadmap,” for example, there are entries for “Full Queue Editing / Management” and “Playlist Editing.” The “Coming Soon” section has entries for things like “Search and Browse Latency Fixes” and “Improved Volume Responsiveness.”

Sonos isn’t the only company to launch a public Trello board to give users transparency into what it’s working on. Epic Games has Trello boards for Fortnite and the Epic Games Store, while EA offers a Trello board for Apex Legends.



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